Welcome to Okoboji Toyota

I haven’t ever had any problems purchasing a car. The issue is they can’t manage to have a single person know what’s going on if you need work done in more than one department. First time I needed brake work and then tires with ordering a full size rim to make a spare tire. Service deportment is usually great. Second time I needed a code checked and some body work done. I was never told that the body shop is literally weeks out to do any work. They still have cars sitting to be fixed since January. It is April. I was never called and given any estimate and they wife whatever reason were trying to source a new door used instead of just going to Toyota and getting a new one. They also cannot grasp that it is my car and call me instead of my husband that has no clue what is going on with it. They also attempted to toss my husband under the bus with their mess ups. I requested the GM call me and all I got was two other employees calling me begging me to not take my car to another body shop because I’m currently driving a car with a wheel bearing going out. It has been now three days and no contact from the GM. That is super bad practice. The GM wasn’t even in the day after the Easter holiday. The two employees kept asking me what they could do to make it right. Nothing. Not a thing. The damage is done and I’m not settling for a free oil change like they gave me the first time over the tires. What they could do is have the GM call me and be open to suggestion on how to improve the place and maybe try some of it. Not likely they would try a thing.

Dillon was very kind, my tires were rotated.

Scheduled an oil change and recall appointment 6/10/2024 got an appointment for 6/11/2024. Brought my vehicle in and Chance Steelman and his team took care of me. Gave me frequent updates and were very accommodating. I went to service to see if the recall was going to take awhile. I was greeted right away and helped by Brennan Heintz. Brennan checked the status of my recall and came back saying everything was done. Both teams did a awesome job!!! 10 out of 10, I will be returning.

Service department (Lori) was very receptive and understanding of my concerns. They were able to get my vehicle right in to diagnose the problem and she communicated well to my understanding what the problem appears to be and the time frame in which it could be scheduled to be resolved. The process as a whole went very smooth and timely. Vehicle is running like a dream again .Much appreciated. Great work.

Late on a Saturday morning a low tire pressure light warned me of a problem. By chance I stopped in and in 40 minutes I was on my way with a repaired tire. The shop was very busy and they worked me in anyway. I have told this story to my friends as I was very impressed.

Friendly service and quick response. No high pressure sales tactics and helped find right vehicle.

They actually work on Subarus unlike most places around here. They are open on Saturdays and got us in fast and rescheduled without charge when I accidently missed the first appointment Good, fast service. They were really good about explaining what they were doing in terms I could understand and the lobby is comfortable and has a complementary pop machine

This auto dealer and service department is top shelf!! They provided information along the way during my oil and tires rotation. No pressure, and very pleasant. Thank you.

Great staff

The workers at Okoboji Motors were very informative and courteous.