Customer Testimonials

I haven’t ever had any problems purchasing a car. The issue is they can’t manage to have a single person know what’s going on if you need work done in more than one department. First time I needed brake work and then tires with ordering a full size rim to make a spare tire. Service deportment is usually great. Second time I needed a code checked and some body work done. I was never told that the body shop is literally weeks out to do any work. They still have cars sitting to be fixed since January. ... Read More

Full review text opened.

DealerRater - Apr 8, 2026

I haven’t ever had any problems purchasing a car. The issue is they can’t manage to have a single person know what’s going on if you need work done in more than one department. First time I needed brake work and then tires with ordering a full size rim to make a spare tire. Service deportment is usually great. Second time I needed a code checked and some body work done. I was never told that the body shop is literally weeks out to do any work. They still have cars sitting to be fixed since January. It is April. I was never called and given any estimate and they wife whatever reason were trying to source a new door used instead of just going to Toyota and getting a new one. They also cannot grasp that it is my car and call me instead of my husband that has no clue what is going on with it. They also attempted to toss my husband under the bus with their mess ups. I requested the GM call me and all I got was two other employees calling me begging me to not take my car to another body shop because I’m currently driving a car with a wheel bearing going out. It has been now three days and no contact from the GM. That is super bad practice. The GM wasn’t even in the day after the Easter holiday. The two employees kept asking me what they could do to make it right. Nothing. Not a thing. The damage is done and I’m not settling for a free oil change like they gave me the first time over the tires. What they could do is have the GM call me and be open to suggestion on how to improve the place and maybe try some of it. Not likely they would try a thing.

Read at DealerRater

Dillon was very kind, my tires were rotated.

Scheduled an oil change and recall appointment 6/10/2024 got an appointment for 6/11/2024. Brought my vehicle in and Chance Steelman and his team took care of me. Gave me frequent updates and were very accommodating. I went to service to see if the recall was going to take awhile. I was greeted right away and helped by Brennan Heintz. Brennan checked the status of my recall and came back saying everything was done. Both teams did a awesome job!!! 10 out of 10, I will be returning.

I had 3 concerns and was brushed off by 2 technicians

Service department (Lori) was very receptive and understanding of my concerns. They were able to get my vehicle right in to diagnose the problem and she communicated well to my understanding what the problem appears to be and the time frame in which it could be scheduled to be resolved. The process as a whole went very smooth and timely. Vehicle is running like a dream again .Much appreciated. Great work.

Late on a Saturday morning a low tire pressure light warned me of a problem. By chance I stopped in and in 40 minutes I was on my way with a repaired tire. The shop was very busy and they worked me in anyway. I have told this story to my friends as I was very impressed.

Friendly service and quick response. No high pressure sales tactics and helped find right vehicle.

They actually work on Subarus unlike most places around here. They are open on Saturdays and got us in fast and rescheduled without charge when I accidently missed the first appointment Good, fast service. They were really good about explaining what they were doing in terms I could understand and the lobby is comfortable and has a complementary pop machine

This auto dealer and service department is top shelf!! They provided information along the way during my oil and tires rotation. No pressure, and very pleasant. Thank you.

Great staff

The workers at Okoboji Motors were very informative and courteous.

Very professional

I traded my half ton in for a 1 ton. The buying process was really nice. I didn't have any pressure and they actually stayed late and really worked with me. I did, however, come across some issues when I got the vehicle home and had it inspected for an extended warranty (my previous warranty is cheaper than what they had to offer). There was a loose ball joint and a few leaking seals. I also had 2 headlight bulbs out (1 low beam and 1 high on opposite sides) and completely trashed windshield wiper blade. Well... after I found this out I ... Read More

Full review text opened.

Google - May 1, 2024

I traded my half ton in for a 1 ton. The buying process was really nice. I didn't have any pressure and they actually stayed late and really worked with me. I did, however, come across some issues when I got the vehicle home and had it inspected for an extended warranty (my previous warranty is cheaper than what they had to offer). There was a loose ball joint and a few leaking seals. I also had 2 headlight bulbs out (1 low beam and 1 high on opposite sides) and completely trashed windshield wiper blade. Well... after I found this out I called down and talked to them. At first their lead tech said they were not able to do anything because they had inspected it as well and didn't find any of these issues but I explained to him that with simple issues not being caught how could I trust that the rest of the vehicle got inspected? The next day I got a phone call from the General manager, Steve. He asked what he could do to resolve this situation. He didn't like seeing or hearing that a customer was unhappy. I threw out a few ideas. He asked me to bring it in so their main gm tech could go through it too. Well.... after that was all done I met with the shop manager, the general manager, and I believe the owner. They came to the conclusion that I was correct. When they took the 1 ton in on trade they did so from another shop that had "gone through it" and miscommunicated to them what they actually did go through. Anyway, they decided to pay for ALL of the repairs plus they gave me a check to pay for the headlight bulbs and wiper blades that I paid for and put on. I guess if they are willing to take care of their customers like they not only would I recommend them to my friends and family but I'll be looking there when I purchase my next vehicle.

I loved the people that worked there and they helped me pick the best car for me

New vehicle purchasing is a bit lengthy, but VERY thorough. Positive attitude and knowledge of staff to make you feel comfortable with your transaction.

Very friendly and good service

The team busted their butts to the best of their ability even tho they had a jam packed schedule, and they crushed it. Nice Job Quick Lube Team!

Okoboji Motor Company had a very easy to use Service application that allowed me to schedule my visit quickly and conveniently. I immediately received a text with a confirmation and a reminder for the service time. My truck was met by a friendly service rep upon arrival confirming my ID and services requested. Oil change was timely and other services discussed clearly and alternatives offered. During my wait, I was able to use their snack kiosk including popcorn and soft drinks. I've found my long term service provider!

Appointment was at 1 PM. My car wasn't brought in until close to 2 PM. I'm not sure if it was an "off" day that it took so long just to get started on my car, but I'm thinking your scheduling process has some glitches in it. One and a half hours was a long time just for a simple oil change and tire rotation.

Everyone was super nice, they did the job that was required and my service technician Troy went above and beyond to make sure everything was per

I've been using Okoboji Toyota Service Department for over 15 years. Have always had good service.

We have done business with Okoboji Motors for many years & purchased numerous vehicles. Great staff & service always brings us back.

My mother-in-law was looking for a new car. I contacted Tyler just before 8 am and told him we would be coming to look at a Highlander. I told him we lived 2 hrs away. When we arrived, the car was up front reserved for her and running. Tyler and Cody went above and beyond to make us feel welcome with no pressure. The two of them were professional, curtious, and very patient while working through the paperwork. In the end. She got the car and loves it. Thanks again to Tyler and Cody for making my mother-in-laws experience so wonderful.

Quick and friendly service

Apparently Jake made appointment for truck ignition switch to be installed and part was not there when I drove up for service. . Been a week and no response to weather part came in or not . Disappointed to say least .?

Service is quick and staff is courteous and helpful.

Oil change and tire rotation, plus additional appointment for detailing another car. I called Madissen from Fargo about another issue with another car, and she told me exactly what I needed to do...

Handled well ... from scheduling to return of the vehicle ... I was kept informed at all steps. This repair was for an oil leak that are notorious in how sometimes hard they are to fix. I'm assuming "well" at the moment. Certainly that's the professional prediction. Costs were as described up front.

Prompt courteous service.

Prompt and accurate estimates of $ and time to fix. Vehicle works fine.

We were very pleased from the time we pulled into our parking spot at Okoboji Motor Company until the time we pulled away, that we were greeted, ushered, helped, instructed, and thanked by the friendliest team of employees. We appreciated everyone's kindness and professionalism!

They were friendly and knew what they were doing.

Always have had good service and appreciate the shuttle service

Customer service was awesome, my service rep was great

I had the windshield on my car replaced and the air condition unit checked. the employees in both departments were respectful and professional. Thank you!

(Translated by Google) Excellent services the only thing is that there are no people who speak the Spanish language (Original) Exelente servicios lo único que no hay una personas que hablen en el idioma español

They still under cut people on trade and are heavily overpriced on their vehicles, do your research before you attempt to take anything for trade. Highly recommend to have atleast 10 other vehicles to counter their low ball vehicles that they print out to try and justify their low ball offer. Hard to keep money/business local when they continue to be shady.

Unfortunately I brought it in to find a power drain, which was not found and this morning the battery was drained and the car would not start. So $166 and the problem continues.

They don't return phone calls, the paint job has many flaws, still waiting on parts and to get detailed.

You sales department is great They go out of their way to please the customer Then they have no backup in the service department to gain the continued trust your salesman have supplied Your girls don’t respond to my questions as to having any knowledge of what their doing in the service department You have left me feeling as if I would have to watch the staff to make sure my vehicle is taken care of properly

When I was looking to trade, I wanted to try to purchase local, so my wife and I went to Okoboji Motor Company to look at a new Silverado. We were able to come to a fair agreement for a trade, and it seemed like the sales process was quick, seamless, and easy...so I thought. Since the sale, there have been multiple examples of miscommunication. I would be told that things were being taken care of, and would have to reach out a week later to confirm whether things were done. A manager reached out to me and said ... Read More

Full review text opened.

Google - Oct 13, 2023

When I was looking to trade, I wanted to try to purchase local, so my wife and I went to Okoboji Motor Company to look at a new Silverado. We were able to come to a fair agreement for a trade, and it seemed like the sales process was quick, seamless, and easy...so I thought. Since the sale, there have been multiple examples of miscommunication. I would be told that things were being taken care of, and would have to reach out a week later to confirm whether things were done. A manager reached out to me and said a salesman had been "reaching out to me" to complete some paperwork, however, I have no evidence of being contacted, but in reality, I reached out to the salesman twice this week (via calling dealership and leaving my number to call back) and general sales manager within the past couple weeks with my concerns (via email) with no return of calls or emails. I have purchased from large dealerships in Nebraska, Minnesota, and Iowa before with no issues. Unfortunately, I cannot recommend Okoboji Motor Company for a car buying experience. I can't speak for the service department, as I have not experienced their service.

After signing all the paperwork, an approved credit application, and just waiting to pick up my new car, they called me to say they had just sold me an already SOLD car. Completely incompetent sale staff.

I feel sorry for Pat Early trying to work with Toyota Motor Company. It is totally unprofessional and has no care for their end customer. I placed an order for a 2023 Toyota Highlander hybrid Limited July 14th of 2022. The order could not be placed until January 2023 and was according to Okoboji Motor Company. I decided to take an alternative because I needed it before January 2024. It is a lower style but is a hybrid. Then the company (OMC) can't locate the $1,000 I deposited 7/14/2022. Of course my trade in was much less because of the year passing by. It is ... Read More

Full review text opened.

Google - Sep 29, 2023

I feel sorry for Pat Early trying to work with Toyota Motor Company. It is totally unprofessional and has no care for their end customer. I placed an order for a 2023 Toyota Highlander hybrid Limited July 14th of 2022. The order could not be placed until January 2023 and was according to Okoboji Motor Company. I decided to take an alternative because I needed it before January 2024. It is a lower style but is a hybrid. Then the company (OMC) can't locate the $1,000 I deposited 7/14/2022. Of course my trade in was much less because of the year passing by. It is hard to think of this as a happy experience. Larry W Anderson

I bought new tires there and when I took it back for a free rotation, the statement said they had rotated the tires. Days later when I looked at the tires it was obvious they were not rotated. ????

Went to GM-Toyota in Spirit Lake, IA, 3 times with the same issue. Came away worse off each time. They charged me over $565 for a new module and it didn't fix the problem. They said I'd need to replace a speaker, which I did, still no fix. Then they said I needed a new amplifier - I left and had a friend take a look at it. He had it working fine with my old speakers and amp within an hour. He had to correct a lot of the "work" that had been done at GM in ... Read More

Full review text opened.

Google - Sep 5, 2023

Went to GM-Toyota in Spirit Lake, IA, 3 times with the same issue. Came away worse off each time. They charged me over $565 for a new module and it didn't fix the problem. They said I'd need to replace a speaker, which I did, still no fix. Then they said I needed a new amplifier - I left and had a friend take a look at it. He had it working fine with my old speakers and amp within an hour. He had to correct a lot of the "work" that had been done at GM in Spirit Lake. Still have a bunch of broken clips and parts where they obviously didn't know what they were doing. Left one star as you can't post any lower - - -

I never heard of any thing so stupid- I stop in to get a oil change- they said I had to have an appointment- there was not one single vehicle in the shop and they didn’t have any appointments on the books- so I recommend valvoline in spirit lake

Buyer beware! They don't always fix what they find during their multi-point inspection. For me it was 7 bad spark plugs, a bad coil, and bad alignment. Since then I've had problems every couple of months it seems. Now it has a bad ball joint and another check engine light. Bad experience all around.

Staff seemed incompetent, they were extremely forgetful, disorganized,and they lack communication skills. No follow up phone calls regarding my vehicle and a faulty part they installed which caused a delay. I had to call them for an update. Really unimpressed.

Horrible customer service. Had a deal, or so they said. Called to sign papers, their system wasn’t working. They called back the next day, something was wrong with the papers, waited two hours for a call back, didn’t get one. Called and was told a time to sign papers. They call and say they aren’t doing the deal?? Zero explanation given other than they can do what they want. Save yourself some time and don’t waste it with them.

Had a deal we had been working on for several days. We’re supposed to sign the paperwork remotely and their system was down, they called back at the agreed upon time the next day, was told the paperwork wasn’t right and they would call back. Waited two hours, no call back. I called, was told the finance guy was busy. They were to call at 2. They did, but only to tell me they weren’t doing the deal and couldn’t give me a reason as to why. Darwin is rude and the whole thing is a waste ... Read More

Full review text opened.

DealerRater - Jul 28, 2023

Had a deal we had been working on for several days. We’re supposed to sign the paperwork remotely and their system was down, they called back at the agreed upon time the next day, was told the paperwork wasn’t right and they would call back. Waited two hours, no call back. I called, was told the finance guy was busy. They were to call at 2. They did, but only to tell me they weren’t doing the deal and couldn’t give me a reason as to why. Darwin is rude and the whole thing is a waste of time. I highly suggest going elsewhere.

Read at DealerRater

They used to have really good service and nice amenities but the last couple times I’ve been there, things have tanked. Sure the charge ports and popcorn are nice but restrooms held together by duck tape and post it notes kinda undermines that. Likewise if your title is “service advisor” you better advise on services. You can’t hand a customer back their car after having it for 3 days and expect them to be happy with you when the maintenance light is still on.

We leased a 2018 Toyota Tundra, and during this time, due to two uncontrolled mishaps, we had to get the RH front fender, and RH front door painted. At the end of the lease, we decided to purchase this truck, so its been ours since new! This week after going through a car wash, we noticed the clear coat was peeling off the RH front door we had repainted. After stopping in at the body shop, they were going to repaint the door the next day, because the clear coat shouldn't have been peeling off. Once arriving home, we received ... Read More

Full review text opened.

Google - Jul 8, 2023

We leased a 2018 Toyota Tundra, and during this time, due to two uncontrolled mishaps, we had to get the RH front fender, and RH front door painted. At the end of the lease, we decided to purchase this truck, so its been ours since new! This week after going through a car wash, we noticed the clear coat was peeling off the RH front door we had repainted. After stopping in at the body shop, they were going to repaint the door the next day, because the clear coat shouldn't have been peeling off. Once arriving home, we received a phone call from the body shop manager, stating that according to their records, all the work they had done on my truck was on the LH side, so it wasn't their problem. I know what I've paid to have repainted on this truck, but I guess shame on us for not noticing on the paperwork, due to some ones incompetence, they entered the wrong information in the system. We have done business with this dealership for a number of years, and during this time we have purchased/leased numerous vehicles. Well, I guess there are plenty of other places to choose from, somewhere that my business is important to them!

I had asked to have someone assess my door panel's window controls which were slightly sunken in with the thought that it could be reinforced. I received a call that it would be $850 to fix even though all fully functioned appropriately. I declined as that is a lot of money for something that essentially was not a big issue. I was not told over the phone that they had already torn apart the area upon inspection. Now my only solution is to have it fixed even though I don't have the money to do so. It is completely ... Read More

Full review text opened.

Google - Jun 12, 2023

I had asked to have someone assess my door panel's window controls which were slightly sunken in with the thought that it could be reinforced. I received a call that it would be $850 to fix even though all fully functioned appropriately. I declined as that is a lot of money for something that essentially was not a big issue. I was not told over the phone that they had already torn apart the area upon inspection. Now my only solution is to have it fixed even though I don't have the money to do so. It is completely broken. I would have appreciated a call ahead of tearing it apart that that was what was needed in order to do the assessment. Now I am sitting with broken parts which is worse than when I dropped it off.

Service nightmare. Brought vehicle in and told them specifically what was going on and what to check. They insisted I changed a sensor I didn't change, sent pictures saying a sensor was in a completely different spot on the engine (which it was not) and Michellci was extremely unprofessional and wanted to argue, rather than listen to my specific information about what I was needing done. I even read off the part number that was replaced - "no, you replaced this one". I believe I know which part was replaced, thank you. Ended up paying for a ... Read More

Full review text opened.

Google - Jun 10, 2023

Service nightmare. Brought vehicle in and told them specifically what was going on and what to check. They insisted I changed a sensor I didn't change, sent pictures saying a sensor was in a completely different spot on the engine (which it was not) and Michellci was extremely unprofessional and wanted to argue, rather than listen to my specific information about what I was needing done. I even read off the part number that was replaced - "no, you replaced this one". I believe I know which part was replaced, thank you. Ended up paying for a diagnostic that basically told them 'nothing is wrong', even though something clearly is. Typical dealership that wanted to throw a fuel pump, catalytic converters, and other nonsense at it that it didn't need. 'I have one of my best mechanics on it he knows what he's talking about' seems to be the norm for 'well you're wrong and we're right, even when we're actually wrong'. Picked up the vehicle on the trailer while 4 different employees walked by and sat in their vehicles to watch, rather than offer assistance to get the vehicle pushed back and loaded up. Not happy and will never do business with this place again. Don't even get me started on the insane prices they put on 15 year old vehicles..

I was unaware that the “express lube”portion was now appointment only! Was told bus was going to back rack for “lite maintenance “! About 10 years ago I worked at this facility and I knew the bus wouldn’t fit in the back anywhere! We used to service all of the dnr heavy duty trucks in express lube why can’t it be done there? Oh the bus weighs more than the jacks can lift! I said all I want is an oil change nothing else! But they were determined to send it to the back. I made the appointment and ... Read More

Full review text opened.

Google - May 28, 2023

I was unaware that the “express lube”portion was now appointment only! Was told bus was going to back rack for “lite maintenance “! About 10 years ago I worked at this facility and I knew the bus wouldn’t fit in the back anywhere! We used to service all of the dnr heavy duty trucks in express lube why can’t it be done there? Oh the bus weighs more than the jacks can lift! I said all I want is an oil change nothing else! But they were determined to send it to the back. I made the appointment and came back! After a half hr I was told bus wouldn’t fit in the back so they came up to the express lube! No sticker put on window and NO mention of the open recall that is still open! This would have never passed when I was there! This dealership has gone downhill. Service writers in express lube were fun to chat with and they are the only reason for a 2 star

We purchased a vehicle from them, and the buying portion went fine. But once we ran into an issue with our brand-new truck before we even left the lot, their attention and care went out the window. The sale was done, and they didn't care to rectify the situation or keep us happy. The major complaint we have is with their service department, specifically Mike Boone. He was a complete jerk and very condescending. He made us feel like the issues we were experiencing was of our own doing and I can't believe they allow his behavior as ... Read More

Full review text opened.

Google - Apr 25, 2023

We purchased a vehicle from them, and the buying portion went fine. But once we ran into an issue with our brand-new truck before we even left the lot, their attention and care went out the window. The sale was done, and they didn't care to rectify the situation or keep us happy. The major complaint we have is with their service department, specifically Mike Boone. He was a complete jerk and very condescending. He made us feel like the issues we were experiencing was of our own doing and I can't believe they allow his behavior as it poorly reflects on their customer service. We will never return to this dealership and since this happened, we have shared our experience with others and it sounds like this service department has a history of NOT taking care of their customers. We live about an hour away and had to take the BRAND-NEW truck to our local dealership where they identified the issue and took care of us. Since then, we called this dealership back to try and update them and they haven't even returned our phone call. If you are looking for an all around great experience in buying a vehicle, do yourself a favor and keep looking for another dealer. You will be happy you did. 0/10 do not recommend Okoboji Motor Company.

Missing lug nut and one stripped. Didn’t honor the coupon for oil change/rotation until I called back on Saturday. Tire pressure ranged from 31 to 39 as I drove away and the next morning. Tires are now wearing unevenly, wonder why? This is the only place we have our vehicle serviced up to this point. I appreciate the follow up from service dept. but need to be confident when we bring our vehicle in it will be serviced correctly.

I bought a 2012 gmc and traded in my awesome 2013 lancer, i waited an hour while they told me it was getting serviced. well the following day 4 wheel drive and brake lights flashing on the dash so i take it back in the fallowing day to get fixed and the spare tire was a 15 inch not a 17 inch, once again I'm told they will order me a spare, and the lancer they already sold with a big profit which I totally understand, but my truck has a big crack in the dash(looks like airbag went off), I still have ... Read More

Full review text opened.

Google - Mar 1, 2023

I bought a 2012 gmc and traded in my awesome 2013 lancer, i waited an hour while they told me it was getting serviced. well the following day 4 wheel drive and brake lights flashing on the dash so i take it back in the fallowing day to get fixed and the spare tire was a 15 inch not a 17 inch, once again I'm told they will order me a spare, and the lancer they already sold with a big profit which I totally understand, but my truck has a big crack in the dash(looks like airbag went off), I still have no spare and after numerous times calling not one person has called me back except the salesman who promised me somebody would. i cant shake off this really bad experience and it sucks feeling this bad. don't feel like I do, avoid this place. it's been more than a month, in will find a spare on my own and forget the traveling I wanted to do!!!

Ridiculously overpriced for consulting. They checked my car brakes for 10 mins and they mentioned there is no problem with it and I m safe to drive and charged me 160$ just for 10 min, no service, no parts replacement nothing. Ridiculously overpriced labour charge service. I would not recommend it to anyone. They are SCAMMERS.

Greeter was told I needed my brakes checked for a grinding noise. When it was picked up after service, we were told that brakes and tires were good, it must have been a rock! Nope I took it to Walmart since the grinding was still there. Come to find out I need brakes all the way around, and new tires before winter. This cost me more money to find this out when it should have been told to me then. I was a previous employee, and my car was bought at this dealership, so I guess I don't get ... Read More

Full review text opened.

Google - Jun 17, 2022

Greeter was told I needed my brakes checked for a grinding noise. When it was picked up after service, we were told that brakes and tires were good, it must have been a rock! Nope I took it to Walmart since the grinding was still there. Come to find out I need brakes all the way around, and new tires before winter. This cost me more money to find this out when it should have been told to me then. I was a previous employee, and my car was bought at this dealership, so I guess I don't get the same service as everyone else. I won't be bringing my vehicle back.

It is a joke. Marking up prices on parts 300% to make a buck. Will never go back or buy from again

The worst car buying experience I have ever had. I got nothing but vague answers and lies from sales and finance from the initial quote to the registration. I ended up two thousand dollars more out of pocket than promised…. I’m pretty sure that even my windshield wiper fluid is just water. Go somewhere else… go anywhere else.

Purchase of a new vehicle was excellent. One hour and forty five minutes for a scheduled oil change unacceptable.

I went on Kelly Blue Books and Jen called me on Wednesday to set up an appointment to sell my Buick for Saturday. I called around 9 to inform her that 11 was not going to work and that noon would be better as I couldn't find anyone to watch my son. We did arrive around 11:30 and the man, I can't remember his name but a sweetheart that directed us was extremely professional, you could tell English was not his first language but he was so informative! He showed us the popcorn, drink area and waiting room.... We waited almost 2 ... Read More

Full review text opened.

Google - Mar 21, 2022

I went on Kelly Blue Books and Jen called me on Wednesday to set up an appointment to sell my Buick for Saturday. I called around 9 to inform her that 11 was not going to work and that noon would be better as I couldn't find anyone to watch my son. We did arrive around 11:30 and the man, I can't remember his name but a sweetheart that directed us was extremely professional, you could tell English was not his first language but he was so informative! He showed us the popcorn, drink area and waiting room.... We waited almost 2 hours, and nothing, when I went to ask for my keys back from him hesaid, "They Haven't gotten to you yet" and I said, "No." He said, "I'm sorry but as you can see Saturdays are our business days." I didn't respond as nothing I said next would be good. I would NOT recommended this place if they were "that busy" which they were not when we arrived they should have told me when I called them.... A family with 6 kids arrived about 45 minutes after we did and they got in before us... I'm a single mom just trying to make ends meet and a family with 6 kids were more important.

lied about my motor being completely broken beyond repair without looking at it, fixed it myself in 5 minutes.

Sales are not final. Bad communication.

Reliable service. Not able to replicate my problems alot though so im not always able to get my car problems fixed.

I brought my truck in to have the brakes looked at. 2022 GMC 2500 with 2500 miles on it. The truck doesn't stop right. They drove it and said it should stop better than it does. Plugged it in and said it didn't throw a code and said there wasn't anything they could do for me. Wouldn't pull the wheels off and even look at the brakes.

I have had a terrible experience with this dealership. First, they sold me a Tacoma with a rack and tent system. After buying the truck I was contacted and told they were suppose to take the tent off before selling the truck and I needed to bring it in so they could remove the tent. I decided to be a fair person and return the tent but was not offered anything in return. They then took 7 weeks to get the title from the lien holder and I had to pay a late fee for my plates since it wasn't ... Read More

Full review text opened.

Google - Oct 14, 2021

I have had a terrible experience with this dealership. First, they sold me a Tacoma with a rack and tent system. After buying the truck I was contacted and told they were suppose to take the tent off before selling the truck and I needed to bring it in so they could remove the tent. I decided to be a fair person and return the tent but was not offered anything in return. They then took 7 weeks to get the title from the lien holder and I had to pay a late fee for my plates since it wasn't registered within 30 days. I also bought a Dodge Journey for my daughter and they were supposed to order a part that we could pick up. When we arrived to get it, each department pointed fingers at the other departments stating it was their responsibility to order the part. In addition, they claimed to have checked it out before it went on the lot. An independent garage examined the Dodge and found two of the motor mount bolts were missing. How was that missed?? I have never had this type of service from a Toyota dealership. Liberty Toyota in Colorado Springs has certainly spoiled it's customers with five star service. This company is lucky to get a meager one star at best.

I had a rather bad experience with this dealership and it is not what I have experienced in the past with other Toyota dealerships. I bought a 2021 Tacoma that was used. It had a rack and tent system on the truck when I purchased it. Several days later I was contacted by the dealership and asked to bring the tent system back. They was supposed to take the tent off before it sold. I brought the tent back and they offered nothing for the tent. Then they took 7 weeks to get the title from the lien holder and that cost ... Read More

Full review text opened.

DealerRater - Oct 14, 2021

I had a rather bad experience with this dealership and it is not what I have experienced in the past with other Toyota dealerships. I bought a 2021 Tacoma that was used. It had a rack and tent system on the truck when I purchased it. Several days later I was contacted by the dealership and asked to bring the tent system back. They was supposed to take the tent off before it sold. I brought the tent back and they offered nothing for the tent. Then they took 7 weeks to get the title from the lien holder and that cost me a late fee for my plates because it was not registered with 30 days. We also bought a Dodge Journey at the same time. They stated the vehicle had been checked by their service department. An independent shop checked the Dodge and found two of the motor mount bolts missing. There was also another part that needed to be replaced and they are now telling us they can't do it. When we have called to voice concerns they promise to call us back with an answer and they have never returned the calls. This is not what I have expected. I will not do business with this company again. I am very disappointed with the type of customer service this company has provided.

Read at DealerRater

Salesman was great! Then we had to have our vehicle appraised. Not impressed with that person, very abrasive. Left without a purchase.

Terrible prices and hidden fees not much knowledge terrible wait times had an 1100 o'clock appointment was done around 4. It was a ten minute job

Inspections not completed properly, tire pressure sensors not reset to new locations after rotation.

Told there was a safety check but no brakes at all wasn’t safe for a 16yr to drive at all..Do better

We went to have our oil changed in our car at a Chevy dealer 4 hours later Yes I said 4 hours later they got the car done very disappointed not even thinking about getting another vehicle from a Chevy car lot very disappointed and them in the first place they could have came out and said something to us there was a customer in there from 10:30 and he was still there once they got my car done again very disappointed I bought a brand new equinox never had any problem there before but like I said I'm very disappointed

Brought our daughters car in to get it checked out they looked at it came up with it needs a new timing chain ad pistons and rings 3500.00 to fix 5800.00 for a new engine the next day took it to a different chevy dealer all that it needed was oil it was 2 1/2qts low they changed the oil and there has been no issues since, so the service dept tried to scam us it was a $40.00 fix not $3500.00, we will never do bussiness here again #disgusted

NOTHING express about this service. Waited over an hour for a tire rotation. Never will be back.

tires were rotated but the left front was 4-5 pounds low and when he put on the rear of the truck it was still low. also they the guy was putting his feet on the inside of the door and left footprints on the door panel and on the speaker cover. Had my other car in there before so time back and left oily fingerprints on the door. I have been doing car buying and repairs there but will be doing that some where new I think. I guess you should hire someone more then kids.